Our Reviews

Ronnie P|2021 GMC 1500 Sierra

Confirmed Service Customer

7/28/2025

Friendly and professional

7/29/2025

Your satisfaction is important to us, so we want to sincerely thank you for choosing Yates GMC, INC. and we hope to see you again soon!

Business Response

LONGVIEW, TX

Mark D|2024 GMC Sierra 1500

Confirmed Service Customer

8/4/2025

A good job

8/6/2025

Mark, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Big Sandy, TX

Barbara N|2021 Buick Enclave

Confirmed Service Customer

8/23/2025

Everything went well

8/25/2025

Barbara, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Henderson, TX

Sarah M|2026 GMC Terrain

Confirmed Sales Customer

9/11/2025

My experience with Yates GMC has been awesome! Tony was wonderful to work with and helped me get into the car I have been wanting! He kept me up to date on when the car I wanted was arriving. I went to the dealership on a Friday at 5pm and drove home with my car at 7:30pm! Very fast service! I would recommend anyone looking for a GMC to look here first! They care about their customers and that means a lot! 10/10!

TONY JENKINS

9/14/2025

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

MARSHALL, TX

Leslie J|2023 GMC Sierra 1500

Confirmed Service Customer

9/16/2025

Everyone was very friendly

9/17/2025

We are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

Henderson, TX

David F|2021 GMC 1500 Sierra

Confirmed Service Customer

10/6/2025

Service was on time, and performed in a timely manner.

10/7/2025

David, we're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

Business Response

HENDERSON, TX

Joey B|2018 Buick LaCrosse

Confirmed Service Customer

10/15/2025

Very friendly service very friendly people

10/16/2025

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

Longview, TX

Keith M|2025 GMC Sierra 1500

Confirmed Service Customer

10/22/2025

Yates always does a good and thorough job servicing my vehicle. This was the first oil change in my new 2025 GMC Sierra and as always, it was done in a timely manner and done right the first time. Ive never had a terrible experience at Yates and that is why my wife and I keep returning and will continue to.

10/24/2025

Keith, your wonderful feedback and rating mean a lot to us. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

Business Response

Mount Enterpris, TX

Marvin V|2022 GMC 1500 Sierra Limited

Confirmed Service Customer

8/18/2025

In and out quickly!

8/19/2025

Marvin, we're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

Business Response

HENDERSON, TX

Michael B|2025 GMC Sierra 2500 HD

Confirmed Service Customer

9/15/2025

Service was good and timely

9/16/2025

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

HENDERSON, TX

Mary G|2024 Buick Encore GX

Confirmed Service Customer

11/3/2025

Very knowledgeable and friendly.

11/5/2025

We're glad to hear you found our staff was so knowledgeable and helpful! We hope to see you soon!

Business Response

Mount Enterpris, TX

Grant R|2026 GMC Terrain

Confirmed Sales Customer

12/5/2025

Great job! Easy transaction! Great sales staff! Truly took care of us and were very reasonable. No pushy sales tactics. Honestly a pleasant experience. Thank you

CLAYTON BROOKS

12/7/2025

Grant, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

Business Response

HENDERSON, TX

Michael S|2023 GMC Terrain

Confirmed Service Customer

12/31/2025

Very responsive to our needs, kept us informed, and were fast with the repairs.

1/1/2026

Michael, it is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

HALLSVILLE, TX

Shirley S|2024 GMC Terrain

Confirmed Service Customer

1/1/2026

Very good as always thank you 👍

1/2/2026

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

Business Response

Henderson, TX

Dennis T|2025 GMC Sierra 1500

Confirmed Sales Customer

9/2/2025

Our experience was excellent, really wonderful . The team.was great and very helpful, they went out of their way to insure that everything was right

GARY WILKERSON

9/3/2025

Dennis, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

SAINT HEDWIG, TX

Charles C|2025 GMC Yukon

Confirmed Service Customer

9/26/2025

Family environment that handles business quickly.

9/29/2025

Charles, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Business Response

Tyler, TX

Wallace P|2024 Chevrolet Silverado 2500 HD

Confirmed Service Customer

2/2/2026

Great place 👍

MOUNT ENTERPRIS, TX

Joan D|2025 GMC Yukon

Confirmed Service Customer

2/26/2026

Prompt and courteous service

KILGORE, TX

Mark S|2024 GMC Canyon

Confirmed Service Customer

11/10/2025

A few new faces in the service department and the overall experience was much better! Andrew did a great job taking care of my vehicle. It’s nice to have someone who listens to the customer and then works with the service team to get things done! Great job!

11/11/2025

Mark, thank you for your kind review; we are happy to pass along your comments to the team here at Yates GMC, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Tyler, TX

Lisa K|2024 GMC Yukon

Confirmed Service Customer

11/18/2025

Great service and friendly folks!

11/20/2025

Lisa, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

Henderson, TX

Bobby S|2019 Chevrolet 2500HD Silverado

Confirmed Service Customer

11/28/2025

Just got a oil change and fuel filter change Every thing went great!!

11/28/2025

Bobby, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

MT. ENTERPRISE, TX

James K|2025 GMC Sierra 3500 HD

Confirmed Sales Customer

2/11/2026

Thanks to everyone at Yates GMC. From the salesperson Gary Wilkerson, General manager Reggie King, thanks for a hassle free experience, I will be back. ToTony Jennings, thanks for showing me how to operate all the functions on my purchase, it was the best presentation I have ever had and I have purchased lots of new vehicles. Everyone was polite and professional, this was a great experience, thanks to all.

DIANA, TX

Randa E|2025 GMC Yukon XL 1500

Confirmed Service Customer

3/4/2026

Everyone was courteous. Service provided I. Timely manner. The only thing is the waiting room could be updated. Couch worn out and chairs not the best.

3/4/2026

Thank you for your feedback! We’re glad to hear our team was courteous and that your service was completed in a timely manner. We also appreciate you sharing your thoughts about the waiting area. Input like this is very helpful as we continue working to improve the experience for our customers. Thank you for choosing us! Best, Tim Capps Dealer

Business Response

REKLAW, TX

Ricky A|2014 GMC Acadia

Confirmed Service Customer

3/17/2026

Very thorough service

3/18/2026

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

TATUM, TX

Leann M|2025 GMC Sierra 1500

Confirmed Sales Customer

7/29/2025

Everyone was courteous and helpful in answering all my questions about the Sierra 1500 I was interested in and the whole buying process.

DESRIC ALLEN

7/31/2025

Leann, your satisfaction is important to us, so we want to sincerely thank you for choosing Yates GMC, INC. and we hope to see you again soon!

Business Response

HENDERSON, TX

John D|2019 Chevrolet 1500 Silverado

Confirmed Service Customer

2/26/2026

got truck fixed quickly

HENDERSON, TX

Patricia T|2023 GMC Terrain

Confirmed Service Customer

3/2/2026

My experience is always excellent! Everyone is Professional and very nice. The young lady at the Front Desk is very nice. Tony always speaks and is just the best at what he does. Charlie is always friendly and says hello. And now I've met Andrew in the Service Department and he is just as Professional as everyone else at Yates. He is very knowledgeable and he explains everything very well. I hope he stays eith Yares for years to come!!

HENDERSON, TX

Alex T|2025 GMC Yukon

Confirmed Service Customer

3/13/2026

Friendly and helpful

3/15/2026

Alex, we're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!

Craig M|2025 GMC Sierra 2500 HD

Confirmed Service Customer

3/19/2026

Pick up and drop off worked with me on timing of getting my truck serviced while I was out of town was a little surprised that they didn’t rinse it off and vacuum it out seeing how they had plenty of time while I was out of town I when I got it back the fuel filter was in th 20% range I called and asked them why they didn’t change it and they agreed to come pick it up and change it I’m hoping they will clean it up and vacuum it when they do I am not complaining a bit I LOVE YATES but I was a little surprised in this one time I called Tony my Man Jenkins and he was all over it That’s why I Buy local !!! You can trust them to always Do WHAT EVER IT TAKES

3/19/2026

Thank you for taking the time to share your experience with us. We truly appreciate your loyalty and your trust in our team. We’re glad to hear that the pickup and drop-off worked well for your schedule and that Tony Jenkins was quick to step in and take care of things. We also appreciate you pointing out the details you noticed. Feedback like this helps us continue to improve and make sure every visit meets the high standard you expect from us. It means a lot to know you value buying local and trust our team to do what it takes. Thank you again for your continued support—we look forward to taking great care of you moving forward! Best, Tim Capps Dealer

Business Response

HENDERSON, TX

Bonnie F|2025 GMC Sierra 2500 HD

Confirmed Service Customer

8/1/2025

Fast friendly service and on time.

8/4/2025

It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!

Business Response

Longview, TX

Keith C|2020 GMC Acadia

Confirmed Service Customer

9/11/2025

Great service and great people to work with

9/11/2025

We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

Henderson, TX

Craig R|2021 Chevrolet 1500 Silverado

Confirmed Service Customer

11/5/2025

Everyone I encountered were professional and respectful

11/6/2025

Craig, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!

Brooke E|2026 GMC Yukon

Confirmed Sales Customer

11/26/2025

Easy to work with and very knowledgeable.

KAYLON ALLEN

11/27/2025

Brooke, thank you so much for the positive review! We hope you have a great day!

Business Response

HALLSVILLE, TX

Tammy S|2019 GMC Acadia

Confirmed Service Customer

2/11/2026

Andrew in the service department was very helpful! I was so pleased thanks to him

HENDERSON, TX

Charles C|2025 GMC Sierra 2500 HD

Confirmed Service Customer

3/2/2026

all was great

3/4/2026

Charles, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

LANEVILLE, TX

ALEX T|2026 GMC Sierra 3500 HD

Confirmed Sales Customer

4/17/2026

Very helpful. Very professional.

ANTHONY JENKINS

4/17/2026

Thank you for your kind review! We’re glad to hear you found our team helpful and professional. We truly appreciate your business and look forward to assisting you again! Best, Tim Capps Dealer

Mark D|2024 GMC Sierra 1500

Confirmed Service Customer

9/25/2025

Very pleased

9/28/2025

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

Big Sandy, TX

Chris S|2024 GMC Sierra 1500

Confirmed Service Customer

10/29/2025

It was a great experience

11/1/2025

Chris, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Business Response

Baytown, TX

David B|2025 GMC Acadia

Confirmed Service Customer

1/20/2026

However, I wish you still had paperback Owner's Manuals that one could take out of the car and study. It is not safe to have to read a screen while you are driving and it is wasteful to have to have the motor running while you sit in your garage (carport, or driveway) to study what is on the screen.

1/20/2026

Thank you for the thoughtful feedback — we really appreciate it. You make an excellent point about safety and convenience. While many vehicles now use digital manuals, we understand the value of a removable paperback for studying away from the car and for those who prefer printed material. If you click on the link below and scroll to the bottom of the page, you should be able to order what you are looking for directly from the manufacturer. https://www.gmc.com/support/vehicle/manuals-guides?msockid=168ac09e6f8f692b11ecd2296efa6816&compIndex=1&year=2025&make=GMC&model=Acadia

Business Response

HENDERSON, TX

Jerry P|2024 GMC Sierra 2500 HD

Confirmed Service Customer

2/12/2026

Great work and timely

HENDERSON, TX

Kim F|2020 GMC Yukon

Confirmed Service Customer

3/14/2026

Great service and staff

3/16/2026

Kim, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

MOUNT ENTERPRIS, TX

Megan C|2026 GMC Sierra 1500

Confirmed Sales Customer

3/19/2026

Kaylon was absolutely amazing and kept my experience so smooth. Will definitely request him again in the future for future purchases.

KAYLON ALLEN

3/22/2026

We are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

Business Response

HALLSVILLE, TX

Bob D|2019 Chevrolet 1500 Silverado

Confirmed Service Customer

6/3/2026

Service department is knowledgeable and efficient for all of our service needs.

ANDREW LIPSTEIN

6/4/2026

Bob, we're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

HENDERSON, TX

Margie Y|2018 GMC 1500 Sierra

Confirmed Service Customer

6/3/2026

Appointment made quickly. Ordered the part and got it installed fast.

ANDREW LIPSTEIN

6/4/2026

We are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

Business Response

HENDERSON, TX

Linda W|2017 Buick Enclave

Confirmed Service Customer

5/21/2026

My second time of dealing with the service department and both times has been very positive.

ANDREW LIPSTEIN

5/22/2026

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

CARTHAGE, TX

Jerry K|2025 GMC Sierra 1500

Confirmed Service Customer

6/8/2026

Very friendly folks that work there, The guy at the service desks was very helpful, overall the experience was great.

ANDREW LIPSTEIN

6/9/2026

Jerry, we're happy you found our staff to be so supportive during your experience here at Yates GMC, INC. We are always more than happy to assist you if anything else comes up. Take care!

Business Response

SAN ANTONIO, TX

KIMBERLY G|2026 GMC Terrain

Confirmed Sales Customer

6/30/2026

From the moment I walked into Yates until I drove away in my new vehicle, the entire experience was exceptional. The team was welcoming, professional, and genuinely focused on helping me find the right vehicle rather than making a quick sale. My salesman Collin was outstanding. He was knowledgeable, patient, and honest throughout the entire process. He took the time to answer every question, explained all of my options clearly, and never made me feel pressured. His communication was excellent, and he went above and beyond to make sure I was comfortable and confident with my decision. Every member of the team treated me with respect and made me feel like a valued customer. It's refreshing to find a dealership that truly puts customer satisfaction first. I will definitely be returning for future purchases and recommending Yates GMC to my family and friends! Thank you, Collin and Yates GMC!

COLLIN A

7/1/2026

Kimberly, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Business Response

HENDERSON, TX

Brandon S|2023 Buick Envision

Confirmed Service Customer

3/11/2026

Had my car in for service it was fixed in a timely manner. Very satisfied

3/13/2026

Brandon, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

JACKSONVILLE, TX

Joseph D|2024 GMC Yukon

Confirmed Service Customer

4/6/2026

No problems always great service.

ANDREW LIPSTEIN

4/7/2026

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

HENDERSON, TX

Anthony S|2014 GMC Terrain

Confirmed Service Customer

5/27/2026

Anthony displayed excellent customer service skills. Kept me informed on what was going with my car and what additional maintenance was needed.

ANDREW LIPSTEIN

5/28/2026

We're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

LONGVIEW, TX

Brenda H|2016 Buick Encore

Confirmed Service Customer

6/12/2026

Had to wait a little longer than expected

CHARLIE CLARK

6/13/2026

Brenda, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

Business Response

KILGORE, TX

David F|2022 GMC Acadia

Confirmed Service Customer

6/16/2026

Service continues to be first rate. On time, quick response, and great service employees

ANDREW LIPSTEIN

6/17/2026

David, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

Business Response

HENDERSON, TX

SARA W|2026 GMC Yukon

Confirmed Sales Customer

7/2/2026

Everyone that helped us was great. They were so nice and friendly. They have checked on me and told me to reach out if I had any questions about my car.

ANTHONY JENKINS

7/3/2026

Sara, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

Business Response

CUSHING, TX

Beverly C|2024 GMC Terrain

Confirmed Service Customer

11/20/2025

Fast, friendly service

11/23/2025

Beverly, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

Henderson, TX

Michael M|2025 GMC Canyon

Confirmed Sales Customer

12/10/2025

I hate buying a car. You have to go back and forth but Clayton was awesome

CLAYTON BROOKS

12/10/2025

Michael, thank you for your kind review; we are happy to pass along your comments to Clayton at Yates GMC, INC.! If you're ever in need of more help, please let us know!

Business Response

WHITEHOUSE, TX

Leann M|2025 GMC Sierra 1500

Confirmed Service Customer

2/16/2026

Everyone was helpful and friendly.

HENDERSON, TX

Charles C|2026 GMC Yukon

Confirmed Service Customer

3/19/2026

ALL WAS GREAT

3/20/2026

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

LANEVILLE, TX

Mark D|2024 GMC Sierra 1500

Confirmed Service Customer

3/19/2026

Very professional

3/20/2026

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

BIG SANDY, TX

Jason H|2026 GMC Yukon

Confirmed Sales Customer

3/24/2026

Tony and the team at Yates were very professional and courteous with our recent engine failure in our 2024 Yukon. They did an excellent job with getting us into a new car within our budget.

ANTHONY JENKINS

3/26/2026

Jason, thank you for your kind review; we are happy to pass along your comments to the team here at Yates GMC, INC.! If you have any further questions, please don't hesitate to reach out!

Business Response

HENDERSON, TX

Howard D|2024 GMC Sierra 2500 HD

Confirmed Service Customer

4/21/2026

They were real professional, and fixed all my needs and concerns. Thanks.

ANDREW LIPSTEIN

4/22/2026

Howard, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Business Response

CARTHAGE, TX

Felisha B|2023 GMC Terrain

Confirmed Service Customer

5/23/2026

Everything was good.

ANDREW LIPSTEIN

5/23/2026

Felisha, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

LONGVIEW, TX

Charles C|2026 GMC Yukon

Confirmed Service Customer

6/1/2026

all was great

LANEVILLE, TX

Alex T|2026 GMC Sierra 3500 HD

Confirmed Service Customer

7/2/2026

Timely

ANDREW LIPSTEIN

7/3/2026

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Cynthia U|2023 Chevrolet Equinox

Confirmed Service Customer

1/21/2026

Dropped car off for oil change for 10am appt and was completed within an hour. Everyone very friendly and proffesional.

1/22/2026

Cynthia, we're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

Business Response

OVERTON, TX

Jason G|2026 GMC Sierra 2500 HD

Confirmed Sales Customer

1/25/2026

Came in looking for a preowned truck, after some discussion and excellent customer service I left with a new truck, with a payment that matched my budget I will be back

ANTHONY JENKINS

1/25/2026

Jason, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

Business Response

TEXARKANA, TX

Nancy L|2025 GMC Acadia

Confirmed Service Customer

5/30/2026

Listened to concern and checked it out.

CHARLIE CLARK

5/31/2026

Thank you for your feedback! We’re glad your concerns were heard and properly taken care of. Please don’t hesitate to reach out if you need anything else—we’re always happy to help. Best, Tim Capps Dealer

Business Response

HENDERSON, TX

Howard G|2020 GMC 1500 Sierra

Confirmed Service Customer

6/1/2026

A very nice and professional staff keeps you well informed

HENDERSON, TX

Alex T|2026 GMC Sierra 3500 HD

Confirmed Service Customer

6/3/2026

Timely.

CHARLIE CLARK

6/4/2026

Alex, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

David R|2020 Chevrolet 1500 Silverado

Confirmed Service Customer

7/10/2026

Got right on the job and had it done in 24 hours. Thank you!

ANDREW LIPSTEIN

7/11/2026

David, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

NACOGDOCHES, TX

Donald D|2015 GMC 1500 Sierra

Confirmed Service Customer

12/5/2025

It was handled quick and very professional.

12/7/2025

Donald, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

Business Response

HENDERSON, TX

Leonard M|2025 GMC Canyon

Confirmed Sales Customer

12/31/2025

Easy to deal with and take good care of the customer. Has an outstanding service department. Great people

TONY JENKINS

12/31/2025

Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

HENDERSON, TX

Emily M|2026 GMC Acadia

Confirmed Sales Customer

3/17/2026

Kaylon was so great to work with

KAYLON ALLEN

3/18/2026

We really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

MOUNT ENTERPRISE, TX

Dorian M|2025 GMC Yukon

Confirmed Service Customer

6/1/2026

Andrew and his staff did a great job taking care of my car and communicated well with me on status of a part.

HENDERSON, TX

Craig M|2025 GMC Sierra 2500 HD

Confirmed Service Customer

7/12/2026

Scheduling was fast and easy truck was in and out timely while I waited they looked it over and came to me with suggestions on other items for approval and moved forward in a timely manner very friendly and professional Thanks Yates for doing What Ever It Takes And always fun messing with my Favorite Yates Man Tony while I’m there GO PACK GO SORRY TONY but you know them Cowboys are still rebuilding LOL

ANDREW LIPSTEIN

7/12/2026

Thank you so much for the awesome feedback! I'm so glad to hear your visit was quick, easy, and that our team kept you informed every step of the way. I'll be sure to pass your kind words along to Tony and the rest of the team. And I'm sure Tony will get a kick out of the Packers vs. Cowboys comment! We truly appreciate your business and look forward to seeing you again soon! Best, Tim Capps Dealer

Business Response

HENDERSON, TX

BENJAMIN C|2026 GMC Sierra 2500 HD

Confirmed Sales Customer

7/13/2026

Our sales person, Desric, was especially good to work with. We were not intending to purchase a truck that day, and certainly intended to test-drive other makes/models before making a decision, but Desric was so great that we decided to give him the business.

DESRICK ALLEN

7/14/2026

Benjamin, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

Business Response

HENDERSON, TX

David R|2020 Chevrolet 1500 Silverado

Confirmed Service Customer

6/4/2026

It was ok. I do think companies are going way overboard with useless technology. So I’m in the waiting area and I get a message on my phone about work needed on my truck. I’m literally 30 feet from the Service Manager and I get a text message? Seems like yall will go to great lengths and even spend money on technology that is borderline insulting. What is the aversion to just talking to a customer? This service department is not what it used to be. No hard feelings at all, just my observation.

ANDREW LIPSTEIN

6/4/2026

David, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (903) 657-8999 at your earliest convenience to discuss how we can turn this experience into a positive one.

Business Response

NACOGDOCHES, TX

Harriet C|2026 GMC Canyon

Confirmed Service Customer

7/6/2026

Great service!!

ANDREW LIPSTEIN

7/7/2026

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

HENDERSON, TX